Before you pay: the free trial gives you everything for 3 days, so try the app on your device first. And there's no auto-renewal, so you're never charged for something you didn't ask for.
When we refund in full
Within 14 days of payment, in any of these cases:
- The app doesn't work on your device because of a fault on our side, and we couldn't fix it.
- You paid and your subscription wasn't activated, and we couldn't activate it.
- You were charged more than once for the same order.
What isn't refunded
- A period that has started after payment, as long as the app works as described — except where the law requires otherwise.
- A particular site being temporarily unavailable: sites change constantly, and we update their support constantly.
How to ask for a refund
Write to us within 14 days of payment, with the payment date, the amount, the device ID shown on the subscription screen in the app, and a description of the problem.
How the money comes back
Refunds go back to the same payment method through the payment gateway; how long they take depends on your bank or wallet. When a payment is refunded, its period is removed from the subscription.
Cancelling
There's no auto-renewal, so there's nothing to cancel: your subscription ends with its period unless you renew it yourself.